Chatbots are now days available everywhere. You may find it on the website of a restaurant or on the web page of a travel agency. Following the storyline, there are many developers who have expertise in developing an AI Chatbot.

But, are chatbots really the future of web development?

Well, Chatbot can interact straightforward and are very capable enough to solve the issues right away. This AI Man should be that smart that it should take language inferences and then reply accordingly.

How to Develop an Artificial Intelligence (AI) Chatbot?

Chatbot development is not that easy as it has to offer great values and must be Intelligent. Firstly the criteria must be clear for building any Chatbot. The main aspect of the Chatbot is to solve the query with best possible answer.

Bluefish is someone who is growing very fast in the development of AI Chatbot. Development of Chatbots is usually segmented into two parts i.e. Rule Based Approach & Machine Learning. Both are typical in their own ways. Rule-Based Approach is something which requires slightly hard coding.

On the contrary, Machine Learning is what we call streaming data into the system for Chatbot to learn by its own. Afterwards, there comes the AI Chatbot. These are basically designed to resolve the problems of the client instantly with Intelligence.

Then comes the question “Which is the Best Platform to Host AI Chatbots”? So, here are some of the best platforms on which AI Chatbots can be installed successfully. These includes Facebook Messenger, Slack, Discord, Telegram, Kik, etc.

You must then decide which platform to choose and then choose which type of service will be required to build the Chatbot. Here is the list of the services that can be utilized for creating an AI Chatbot.

• Microsoft Bot Frameworks
• Wit.ai
• Api.ai
• IBM’s Watson

Now for those who are not good at programming skills can also develop their Chatbots using the platforms given below:

• Chatfuel
• Texit.in
• Octane AI
• Motion.ai

Also Read: Things to remember when becoming an IoT developer

Why Do We Need NLPs in Chatbot? Purpose Behind Development of AI Chatbots

NLP Stands for Neuro-Linguistic Programming that teaches the Artificial Intelligence into a Chatbot. It helps in developing the sense of intelligence for answering the most relevant solution to the user query.

Let’s say, if a person is asking for Best Places to Eat to a Chatbot then it must revert with the best hotel in that area as the person is asking for food. This sense is generated by using the NLP feature in to the Chatbot.

Sources to Build NLP API:

• Microsoft LUIS
• Wit.ai
• Api.ai

What should be the Design for the AI Chatbot?

Now it depends totally upon the platform you have used to host your Chatbot. Below is a list of the design which can be utilized in designing any Chatbot.

1. Buttons – The developer must use attractive action button so that customer can take quick actions. The Chabot must offers attractive button so that client may take quick actions on their query.
2. Smart Reply – These are the already typed answer given in the form of options or menus. It helps client to take their decision faster with a prompt of click.
3. Get Started Button – This is the prompt feature and it allows user to get the bot into action. The Chatbots developed with Facebook Messenger cannot perform without this feature.
4. Quick Reply – these are the response button which helps users to submit their query with a quick response.

Hence this is a brief guide about developing an Artificial Intelligent Chatbot or AI Chatbot.

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Current Trends in e-commerce solutions

1. Augmented Reality

AR stands for Augmented Reality. It is a wonder to the shopaholics. The technology helps buyers buy the right goods from online stores. It creates a virtual store experience at the customers’ home. They can check all the aspects of the product they are going to buy. How does the AR help users to buy the right product? Let’s take an example. You are going to buying furniture for your home. With the help of AR technology, you can test it by placing it virtually in different areas of your home. If the furniture does not match to your home decor, you do not but it. Hence, the AR reduces the product replacement issue.

Let’s take another example, in which you want to buy clothes. The offline shopping, in this case, is a right way. But it wastes your lots of time. AR drops this problem. While shopping online, AR provides customers with a facility of virtual clothes dressing rooms. In these virtual dressing rooms, customers can try various clothes and buy the one which best matches your style.

AR and Ecommerce Evolution

A lot of brands have installed AR on their platforms. Let’s see some of these:

IKEA

IKEA is a famous furniture brand. The AR app of IKEA lets buyers enter the virtual IKEA store. It saves a lot of time of shoppers. Also, it raizes the users’ experience. The IKEA AR App offers the best way to shop furniture online. In the IKEA app, products are available in the 3D view. So that, the customers can check all the dimensions of the product. They can place it virtually at the desired place in their home to know the exact space requirements.

IKEA AR App

Lacoste

The LCST AR mobile app of Lacoste lets users try a variety of shoes virtually. Customers buy the boots which best match their character.

LCST AR App

American Apparel

American Apparel is among the trusted and most fashionable clothing brand. It lets its buyers try clothing on its AR app. The shoppers can try a variety of clothes on its AR app and buy the clothing best suited to their personality.

Augmented Reality has become a necessary tool to be executed in online stores. That’s why it is on the target of every app development Company.

American Apparel

Read More: How Augmented Reality and Virtual Reality are Transforming the Enterprises

2. Automation

Automation is the boon to many industries. Today, we find the application of automation in almost all industries. One such example of automation in the e-commerce firms is the chatbots. Chatbots are an excellent tool for online marketing.

An e-commerce solutions industry offers 24×7 shopping facility to its users. Therefore, it requires the 24×7 availability of the staff. Users can visit the online store anytime to make a purchase. If they face any issue regarding the product description, they want its immediate solution. They can ask their queries by chatting on the e-commerce platform. It is not possible for humans to reply to the questions of a lot of users quickly. The chatbot is a solution to this problem. Chatbots reply to the users’ queries immediately. It increases the users’ experience.

Let’s see examples of some successful e-commerce chatbots:

1-800-Flowers

1-800-Flowers was one of the first chatbots on Facebook Messenger. It lets users send flowers and gifts. Users can select the different items based on the types of event like a birthday, anniversary, etc. It allows users to make the purchase and give them shipping updates.

1-800-Flowers

H&M

H&M is one of the favorite clothing brands. It has a chatbot messaging app, Kik. The app promotes users product based advice on their choices.

H&M Chatbot

Read More: How is Artificial Intelligence Impacting E-Commerce?

3. Voice Search

The Artificial Intelligence has made voice search feature a boon to both users and firms. Today, many e-commerce brands are offering the voice search feature to their customers.

Walmart is among such brands. It lets its users make a purchase using their voice on Google Express. Moreover, they are working on this technology to make it better than before. In the future, they will allow their users to place in-store pickup orders via Google Home.

According to research, about 40% of customers use voice search before making an online purchase.

Walmart Google Home

4. Image Search

Consider a situation of offline shopping in which you see a product, but you are unable to buy it because it is out of your budget. In such a case, you look for the same product in other shops. In the online market, it is called an image search. You can select the image of a product which you want to buy. By using the image search feature, you will be able to find the same product at varying rates.

Pinterest, for example, is using this feature. On Pinterest, users find the related pins by using the image search. For this, you have to zoom in an image on Pinterest.

Today, there are a few brands that have executed the image search feature. It is estimated that the image search will make up about 50% of all the searches by the year 2020.

5. Digital Supply Chain

On-time delivery of a product is one of the crucial factors for e-commerce enterprises. The biggest challenge for the e-commerce brands is to deliver the product on or before the said time. The digital supply chain is helpful for on-time delivery.

Digital Supply Chain

6. IoT

IoT stands for the Internet of Things. The Internet of Things is a technology to connect devices to one another via the internet. The connected devices can send and receive data. IoT has many applications in various industries. For example, the education industry, the medical industry, etc.

An example of IoT in e-commerce is the tracking of a product. Al the e-commerce industries provide product tracking facility to their customers. Using this feature, users can know the location of their product.

IoT E-commerce Tracking Platform

Conclusion

The e-commerce industry is gaining popularity. There are many reasons for this. Many trends affect the e-commerce industry. The AR in e-commerce provides the users with a facility to shop from virtual stores. On the other hand, IoT has made it possible to track the location of a product. Besides, the image and voice search feature provides more flexible search features.

If you are searching for best e-commerce web solutions to boost your e-commerce business, then you can get in touch with us.

The post New Trends Reshaping E-Commerce Solutions 2018 appeared first on PuzzleInnovationz:.

The most recent innovation that is sweeping every industry off its feet is Artificial Intelligence. While it has a been a while since AI made its arrival; it is now that every industry is actually embracing its potential.

Amongst all, the one industry that has one of the most customer-centric workings is of E-Commerce. Many e-commerce businesses have already inculcated Artificial Intelligence in their organizations and are catering better results.

In this blog, we have covered the influence of AI on e-commerce businesses, and the different ways in which organizations use it.

Defining the Concept of Artificial Intelligence

Artificial Intelligence demonstrates the machines that are intelligent and capable enough to perform tasks and function on their own. The machines that assimilate AI are designed in a way that they can think and behave like a human.

This capability has given a rise to businesses in choosing to integrate with Artificial Intelligence, in order to enhance their overall efficiency and productivity. Over the years, the market for AI has seen a tremendous rise; in 2016, the global market of AI was approximately worth 3,221 billion US dollars. As of 2025, it will reach approximately 89,847 billion US dollars.

Artificial Intelligence Impacting E-Commerce

The current scenario of the market where AI is bringing forth a lot of opportunities, being innovative is the key to success. The importance that this technology is getting has edged marketers to integrate AI into their business.

Following are some of the most common techniques in which app development companies are making use of AI.

Using Chatbots:

Over the years, there has been a rapid shift in the focus of businesses in regard to the users. Initially, it stood at catering to a bigger market, it has now come to generating a great experience of the users. Many retailers have taken a better understanding of Artificial Intelligence and are incorporating techniques like Chatbots to improve the experience of users.

Now, what exactly is a Chatbot? In the most basic terms, a bot is a computer program that has been developed in a way that it indulges in conversations with the users in a completely human-like manner.

Big brands like H&M, Amazon & Walmart completely depend on chatbots for answering to the queries of the customers. Because the bots answer in a very conversational way (even though they are supposed to be mechanical), they have been gaining a lot of popularity. So much, that when a user talks to the bot, it creates an illusion that a human is answering the queries! Also, bots give very instant responses, eliminating the chances of users having to wait for a long period of time.

Chatbots are connected with Artificial Intelligence and are hence trained to answer questions in the most relevant manner. It understands and learns from the interactions it has with users, stores them and uses them to give answers in the future.

The best part about bots is that it is not only improving the experience of users on the app, it is also increasing the productivity of the organization. Bots are efficiently saving the time of the employee who otherwise would have been delegated to respond to these queries of users!

Read More: Are Chatbots really the Future of Web Development?

Managing the inventory in organizations:

The constant pain that employees face is keeping a track of everything in an organization. Be it as small as a pin, you will have to keep the inventory up to date. The predictive nature of Artificial Intelligence has taken care of managing the inventory!

Based on the working of AI, it collects and analyses the important factors that drive the demand for major requirements in the market, predicts what their future demands would be, and that gives the organizations a benefit in knowing their inventory needs!

Easier customer searches:

If we look at it from the perspective of the users, it is very difficult to find the exact thing that you are looking for. Of course, users can spend hours on search engines trying to find what they are looking for, but the chances of coming across that exact thing are slight.

Thanks to the tech-friendly world we are living in, Artificial Intelligence has the perfect solution for this! AI assists the customers in finding what they were looking for in a much more natural way.

Take for instance, in the app Go Find, you can take a picture of whatever you like. The app will bring similar looking results from its stores.

The Echo Look by Amazon uses a camera integrated with Artificial Intelligence. It gives recommendations about what looks best on the user!

The whole concept of AI is eliminating the need for typing search words to look for something. It is now shifting to using visuals to complete that task, making the process more interesting.

Create an interactive sales process:

Given the high level of competition in every domain today, it is pretty difficult to reach out to the customers and offer them the most appropriate services. Which is why the integration of Artificial Intelligence in managing the customers’ time efficiently. It understands the choices of the users before providing any customized solutions.

Also, it deploys the time of the users only in the areas required. It also ensures that they don’t see any inappropriate products. For instance, The North Face uses “IBM Watson”. It asks the users choice related questions like “Where will you be using the jacket?”. Based on the answers, it brings forth the most relevant products.

Channeling a new level of personalization:

Regardless of who the user is or what they want, they would want a personalized experience on the app. Rather than generalizing the needs of the users, the algorithms of Artificial Intelligence can be utilized to cater the personalized content for the users. That would give them a better and optimized experience.

This can be illustrated by an example; suppose a user is browsing for an superheroes tee on a website from their laptop. Now, they can receive advertisements about any offers or sales related to that search when they open any social media platform (eg. Facebook, Instagram) from their mobile phone as well.

Virtual assistants:

Being a part of the tech world has accustomed us to expect a higher level of convenience with every new technology that envelopes us. The concept of Virtual Assistants like Siri & Alexa has opened up new opportunities for the users.

They are already impacting the way users do their purchasing. By helping out in practically every task that users perform on a website or app, virtual assistants have made e-commerce a successful domain.

Right from navigating the users from one location on the app to another, to finding something for them, to placing their order, the integration of virtual assistants has reached the next level!

Biggest Brands using Artificial Intelligence

Quite often, we stumble upon engaging with brands that are revolving their entire businesses around the domain of Artificial Intelligence. One of the primary reasons why they are succeeding today is because of their inclination towards this innovation!

Check out some of the biggest e-commerce brands that integrated with Artificial Intelligence.

• Amazon: Amazon is probably the biggest name whose sales have reached the sky because of indulging in AI. Alexa, which is Amazon’s cloud-based voice service, customers can interact with the technology that they use every day.
  Other than this, Amazon also introduced “Amazon Go”. It is a tech-based shopping store. Customers can enjoy their shopping experience simply by using the Amazon Go app when they get into the store.
• Alibaba: Alibaba launched Tmall Genie; it performs tasks like controlling the smart home devices, checking the weather, or monitoring the user’s daily routine schedule. Alibaba also possesses its own chatbot, Ali Xiaomi (Ali Assistant) that answers both written and spoken queries.
• eBay: eBay is one of the first companies to step in the e-commerce business. It is now integrating with AI to have an edge over competitors! eBay uses its bot, eBay Shopbot, which users can access through Facebook Messenger. The bot works as an assistant and assists users in performing tasks on the app.

Conclusion

There is no doubt in understanding that every facet of Artificial Intelligence is empowering the way e-commerce businesses are functioning. AI is no longer in its infant phase. Its scope has expanded and is envisioning to grow further in the near future.

As an enterprise, if you wish to survive in this highly competitive market, the time for investing in AI is here!

The way AI has emerged is completely changing the paradigm of how businesses manage customer service. It is both helping and transforming the interactions that take place between businesses and customers. The way things are going, this life-changing technology is set to have a greater impact on e-commerce!

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